Privacy Policy

At Agape Sitters & Nannies, we respect your privacy and are committed to maintaining your trust. This Privacy Policy describes our policies on the collection, use, and disclosure of information in connection with your use of our consumer-facing mobile application (“Agape Sitters & Nannies App”), our online business management software (“Software Service”), and any other Agape Sitters & Nannies products and services offered through any other websites and mobile applications that direct you to this Privacy Policy (collectively, the “Agape Sitters & Nannies Services”). When you access or use the Agape Sitters & Nannies Services, you agree to the terms and conditions of this Privacy Policy.

In some cases, we utilize the services of Intuit QuickBooks for payment processing, analytics, and other business-related functions.Intuit QuickBooks collects identifying information about the devices that connect to its services. Intuit QuickBooks uses this information to operate and improve the services it provides to us, including fraud detection. You can learn more about Intuit QuickBooks and read its privacy policy at https://www.intuit.com/privacy/statement/

Definitions.

Please refer to the Agape Sitters & Nannies App User Agreement for any capitalized terms not defined within this policy. The following terms are relevant to this Privacy Policy:

• "End User": Refers to any individual engaging with the Agape Sitters & Nannies Services, including users of our mobile applications (such as the Agape Sitters & Nannies App), as well as individuals who book appointments, purchase services, or interact with our Subscribers through our services.

• "Other Information": Includes data that doesn't directly identify you as an individual, such as browser and device information, app usage data, information gathered through cookies and similar technologies, demographic information, aggregated data, and other information you provide.

• "Personal Information": Refers to information that can identify you as an individual or is related to an identifiable person, such as your name, postal address, phone number, email address, credit card number, and social media account ID. Personal Information does not include browser cookie IDs or other code strings.

• "Subscriber": Represents any business or entity subscribing to or accessing our Software Service.

Throughout this Privacy Policy, the term "information" may refer to either Personal Information or Other Information.

Information We Collect.

When using the Agape Sitters & Nannies Services, we may collect information about you in the following ways:

• Account Creation: When you create an account on the Agape Sitters & Nannies App, we may ask for Personal Information, including your name, email address, mailing address, social media account ID, and any additional details you provide. You can manage certain information in your account through the "My Profile" section in the Agape Sitters & Nannies App.

• Customer Interactions: If you're a customer of one of our Subscribers, we collect information about you when you interact with their business through the Agape Sitters & Nannies Services. For instance, when initiating a transaction (such as making an appointment or purchase), we may collect your name, email address, credit card information, and any other necessary details for processing the transaction.

• Subscriber Information: If you're a Subscriber, we gather information about your business that you provide when using the Agape Sitters & Nannies Services. During the Software Service sign-up process, we request your company name, address, phone number, email address, credit card information, tax identification number, and other relevant business details. Additionally, we collect Personal Information about your customers when they provide it through the Agape Sitters & Nannies Services during transactions with your business.

• Device and Usage Information: We may store information provided by your computer or mobile device in connection with your use of the Agape Sitters & Nannies Services. This includes data such as the type of device, unique device identifier, IP address, MAC address, operating system, and physical location (including geolocation, beacon-based location, and GPS location). You have the option to disable location data sharing through your device or browser settings, such as disabling "Location Services" for the Agape Sitters & Nannies App in iOS privacy settings. Additionally, we may store usage data, such as the date and time of server access and downloaded information, based on your device number.

• Identifiers: We may deploy and read identifiers (code strings) associated with browsers and collect mobile identifiers like Apple IDFAs or Google Android Ad IDs. These identifiers are primarily used to deliver more relevant ads on our platforms and when you interact with other websites and mobile apps.

• Transaction Information: When initiating a transaction through the Agape Sitters & Nannies Services, such as making an appointment or purchase, we may collect and store information to process the transaction. This may include your name, phone number, address, email address, credit card information, and any other details you provide. For the same purpose, this information may be shared with third parties. Credit card numbers are encrypted using industry-standard technology. We may also collect additional Personal Information as requested by the business you are transacting with.

• Information from Other Sources: We may receive information about you from public databases, strategic and joint marketing partners, social media platforms, and individuals you are connected with on social media. If you choose to link your social media account to your Agape Sitters & Nannies App account, certain information from your social media account, including your profile and friends' profiles, may be shared with us.

• Personal Information on Behalf of Subscribers: We may collect additional Personal Information as directed by our Subscribers when using the Agape Sitters & Nannies Services.

Please note that we currently use Intuit QuickBooks as a Third Party Offering for internet-based payment services. To understand how Intuit QuickBooks handles your information, please review their privacy policy at https://www.intuit.com/privacy/statement/. It's important to review both Intuit QuickBooks privacy policy and its terms of service at https://quickbooks.intuit.com/us/legal/

We value the privacy and security of your information and take appropriate measures to protect it. By using the Agape Sitters & Nannies Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

How Personal Information May Be Used.

We utilize your Personal Information in the following ways, ensuring a personalized and efficient experience:

• Responding to your inquiries and fulfilling your requests promptly.

• Sending administrative information to keep you informed about our services and updates to our terms, conditions, and policies.

• Completing and fulfilling your purchases, registrations, or booking requests, including payment processing, communication, and customer service.

• Sending marketing communications, such as newsletters, that we believe may interest you.

• You are sharing your information with marketers and their service providers, according to your preferences, to deliver relevant marketing communications.

• Personalize your experience on the Agape Sitters & Nannies Services by presenting tailored products, offers, and complementary services from our partners.

• Enabling your participation in sweepstakes, contests, and similar promotions, while ensuring compliance with associated rules and regulations.

• Facilitating social sharing functionality for seamless sharing experiences.

• We are sending push notifications to your mobile device through our mobile applications. You can manage push notification preferences at the device level. Additionally, our applications may request access to your device's calendar, camera, and microphone, which can be adjusted in the application settings at the device level.

• Conducting data analysis, audits, fraud monitoring and prevention, product and service development, enhancing user experience, identifying usage trends, evaluating promotional campaign effectiveness, and expanding our business operations.

• Taking necessary actions deemed appropriate: (a) in compliance with applicable laws, even those outside your country of residence; (b) to adhere to legal processes; (c) to respond to requests from public and government authorities, including those outside your country of residence; (d) to enforce our terms and conditions; (e) to safeguard our operations and those of our affiliates; (f) to protect our rights, privacy, safety, property, and/or that of our affiliates, you, or others; and (g) to pursue available remedies or mitigate potential damages.

  How Personal Information May Be Disclosed.

We may disclose your Personal Information in the following instances:

• To our affiliates, as described in this Privacy Policy.

• To strategic partners and third-party service providers who assist in website hosting, data analysis, payment processing, order fulfillment, IT infrastructure provision, customer service, email delivery, credit card processing, auditing, and similar services.

• To our Subscribers, if you are an End User utilizing our Agape Sitters & Nannies Services to interact with them. For specific information about a Subscriber's privacy practices, please reach out to them directly.

• To third parties who are authorized to send you marketing communications, or to their own customers, in line with your preferences.

• To third-party sponsors of sweepstakes, contests, and similar promotions.

• By you, through message boards, chat, profile pages, blogs, and other services where you can post information and materials. This includes sections such as "Testimonials, Ratings and Reviews" and "Public Forum."

• To your friends connected to your social media account, other Agape Sitters & Nannies Services users, and your social media account provider in connection with your social sharing activities. This occurs if you link your Facebook account to your Agape Sitters & Nannies App account.

• For legal purposes outlined in the section titled "Legal Disclosure."

Please note that Other Information may be used and disclosed for any purpose, unless otherwise required by applicable law. If applicable law treats Other Information as Personal Information, we will use it for the same purposes as described for Personal Information. In some cases, we may combine Other Information with Personal Information, treating the combined information as Personal Information.

Your Texas Privacy Acts

• Agape Sitters & Nannies is committed to complying with Texas privacy laws, including but not limited to the Texas Online Privacy Protection Act (TX OPPA), Texas Identity Theft Enforcement and Protection Act, Texas Medical Records Privacy Act, and Texas Privacy Protection Act.

• This Privacy Policy is applicable to all users of Agape Sitters & Nannies Services, including Texas residents and users from other locations. While we are dedicated to complying with Texas privacy laws, our commitment to data protection extends to all our users.

• Texas Online Privacy Protection Act (TX OPPA): This act requires businesses and website operators that collect personally identifiable information (PII) from Texas residents to disclose their data collection practices and provide an opt-out mechanism for the sharing of PII with third parties.

• If you are a Texas resident or a user who wishes to inquire about our compliance with Texas privacy laws, please contact us at nanny@agapenannyagency.com. We will provide you with the relevant information and assist you with any inquiries related to our adherence to Texas privacy regulations.

• Texas Identity Theft Enforcement and Protection Act: This act provides individuals with the right to request a security freeze on their credit reports to prevent unauthorized access to their credit information.

• Texas Medical Records Privacy Act: This act regulates the use and disclosure of medical records and requires healthcare providers to obtain written consent before sharing patient medical information with third parties.

• Texas Privacy Protection Act: This act prohibits the use of spyware and other invasive software to collect personal information without a user's consent.

It's important to note that these privacy acts apply only to Texas residents and may be subject to change. For more information on privacy laws in Texas, individuals should consult with a qualified attorney or legal expert.

Your Choices.

If you would like to access, review, correct, update, suppress, or remove Personal Information that has been previously provided by you, you may contact us by logging into your account and making the appropriate changes or by emailing us at nanny@agapenannyagency.com.

In your request, please make clear what Personal Information you would like to have changed or removed from our database. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase, you may not be able to change or delete the Personal Information provided until after the completion of such purchase).  There may also be residual information that will remain within our databases and other records, which will not be removed.

If you are under 18 years of age and a user of the Agape Sitters & Nannies Services, you may ask us to remove content or information that you have posted to the Service by submitting a request to nanny@agapenannyagency.com. Please note that your request does not ensure complete or comprehensive removal of the content or information.

If you are a customer of one of our Subscribers and would no longer like to be contacted by one of our Subscribers, or would like to access, correct, amend, or delete inaccurate Personal Information held by a Subscriber, you must contact the Subscriber directly.

Your choices regarding the use and disclosure of Personal Information

Agape Sitters & Nannies may use the information you provide for marketing purposes, including but not limited to one-off promotional emails, direct mail, and sales contacts. We offer several choices regarding the use and disclosure of your Personal Information for marketing purposes. You can opt-out of:

Receiving marketing-related emails from us: To stop receiving marketing emails from us in the future, send a request to nanny@agapenannyagency.com asking to be removed from the marketing list. Even if you opt-out from marketing emails, Agape Sitters & Nannies may still use your information for administrative or other purposes directly related to your use of the Agape Sitters & Nannies Services.

Sharing your Personal Information with unaffiliated third parties for their direct marketing purposes: If you prefer that we no longer share your Personal Information with unaffiliated third parties for their direct marketing purposes, please opt-out of this sharing by emailing nanny@agapenannyagency.com from the email address associated with your Agape Sitters & Nannies Services account.

We will make reasonable efforts to honor your request(s) as promptly as possible. Please keep in mind that even if you opt-out of marketing emails, you may still receive messages from us for administrative or other relevant purposes related to your use of the Agape Sitters & Nannies Services, and you cannot opt-out from receiving those messages.

Tracking and Advertising

We and our third-party service providers employ various tracking technologies, such as cookies, web beacons, and analytics software, to collect Other Information and optimize the content on the Agape Sitters & Nannies Services.

Cookies

When you visit our website or otherwise interact with the Agape Sitters & Nannies Services we (or third party data or ad networks we work with) may send one or more cookies to your computer or other devices. “Cookies” are alphanumeric identifiers stored on your computer through your web browser and are commonly used by websites to personalize your browsing experience. They can enhance site performance, remember preferences, enable social interactions, analyze usage for optimization, provide custom content, allow social sharing tools, and display images or videos from third-party websites. Certain features on our site require cookies to function properly. The information stored in cookies may be linked to the Personal Information you provide on our site.

We use both session ID cookies and persistent cookies. Session ID cookies expire when you close your browser, while persistent cookies remain on your hard drive for an extended period. Persistent cookies help us track user interests and improve the site experience. If you prefer not to have information collected through cookies, most browsers provide a simple procedure to automatically decline or selectively accept cookies from specific sites. You can also refer to http://www.allaboutcookies.org/manage-cookies/index.html for more information. Please note that rejecting cookies may affect the functionality of certain features on our site.

Functional cookies, including both persistent and session types, store information to enable core site functionality such as Live Chat and Client ID remembrance. Analytics cookies allow us to measure page visits and traffic sources to improve the performance of our site and marketing campaigns. Advertising cookies, set by our advertising partners, collect data to display relevant advertisements on other sites based on your interests.

Web Beacons

Web Beacons, also known as pixel tags, are small graphic objects embedded in web pages or emails that are usually invisible to users but allow us (or our third-party partners) to track user engagement. They help us compile information about the Agape Sitters & Nannies Services and the Other Information collected. Web Beacons may track email open rates, web page visits, or form submissions. In some cases, we combine the information gathered by Web Beacons with our Subscribers' and End Users' Personal Information. For example, we may use clear gifs in HTML-based emails to determine email open rates and evaluate the effectiveness of our communications and marketing campaigns. Third parties may also use Web Beacons, in conjunction with cookies, for interest-based and other types of advertising, as described in the section below titled "Advertising Networks".

Flash and HTML5 Storage

We utilize Local Shared Objects, such as Flash cookies, and/or Local Storage, such as HTML5, to store content information and preferences. Our partners, who assist in providing specific features on our website or display targeted advertising based on your browsing activity, may also employ Flash cookies or HTML5 to collect and store information. Different browsers may offer their own tools for managing HTML5 storage. To manage Flash cookies, please click here.

Do Not Track Signals

Currently, we do not respond to browser "do not track" signals, although this may change in the future.

Analytics Software

To gather certain information automatically and for analytical purposes, we and our third-party tracking-utility partners utilize log files on the Agape Sitters & Nannies Services. This information includes IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, and clickstream data. We utilize Google Analytics, which employs cookies and similar technologies to collect and analyze information about the usage of the Agape Sitters & Nannies Services, providing reports on activities and trends. This service may also gather information regarding the use of other websites, apps, and online resources. To learn about Google's practices, visit www.google.com/policies/privacy/partners/ and you can opt out by downloading the Google Analytics opt-out browser add-on from https://tools.google.com/dlpage/gaoptout.

We utilize this information to track and aggregate Other Information, analyze trends, administer the site, monitor user activity on the Agape Sitters & Nannies Services, and gather aggregate demographic information about our user base.

Advertising Networks

We collaborate with third-party data or ad network(s) and other service providers to present you with relevant advertisements, whether they are for our products or those of other companies. These ads may appear on the Agape Sitters & Nannies Services as well as on other websites or apps across your devices. To deliver targeted advertising based on your interests, we and our service providers utilize Cookies and Web Beacons to deploy and read cookie identifiers and Mobile Ad IDs associated with your activities on the Agape Sitters & Nannies Services, third-party websites, mobile apps, or other collected information. They may also employ these technologies, along with activity data they gather, to recognize you across multiple devices such as mobile devices, laptops, or computers. These ad networks and their clients may utilize this information to measure ad performance, gain insights into their audience, or enhance their marketing efforts.

Likewise, we or a third-party data partner may associate Cookies with hashed (non-human readable) versions of your registration data, such as your email address, along with other interest-based or demographic data.

Mobile Opt-Out

• Apple Devices: If you have an Apple device, you can opt out of most cross-app advertising by updating to iOS 6.0 or higher and enabling "Limit Ad Tracking." Access this option by going to Settings > General > About > Advertising, and toggling "Limit Ad Tracking" to the "ON" position.

• Android Devices: If you have an Android device, you can opt out of most cross-app advertising by going to Google Settings > Ads and selecting the option to opt out of interest-based ads.

Please note that these platforms control how these settings function, so the provided instructions may change. If your device uses other platforms not mentioned above, please consult the settings for those devices.

Web-Based Opt-Out

To opt out of numerous ad platforms that serve or support interest-based advertising, or to learn more about this type of advertising, you can visit the following websites:

• http://www.networkadvertising.org/managing/opt_out.asp

• http://www.aboutads.info/choices

• http://preferences-mgr.truste.com/

For mobile app opt-out, you may download the AppChoices app from www.aboutads.info/appchoices.

Individuals in the EU can also visit http://www.youronlinechoices.eu/.

Please note that opting out of interest-based advertising will not stop all advertisements, as we or our third-party advertisers may continue to provide you with context-based advertising. Additionally, the above opt-out methods rely on cookies. Therefore, if you change or update your browser or clear your cookies, you will need to opt out again.

Social Media Features and Widgets

The Agape Sitters & Nannies Services incorporates social media features, including the Facebook Like button, as well as widgets like the Share This button or interactive mini-programs that operate on our website. These features may gather your IP address, track the page you are visiting on our website, and utilize cookies to ensure their proper functioning. Social media features and widgets can be hosted by either a third party or directly on our website. Your interactions with these features are subject to the privacy policy of the respective company providing them.

Public Forum

Our website offers publicly accessible message boards, blogs, and community forums. Please be aware that if you disclose Personal Information directly on Agape Sitters & Nannies' public message boards, blogs, or forums, other individuals may collect and use this information. If you wish to have your Personal Information removed from our blog or community forum, please contact us at nanny@agapenannyagency.com. However, in certain cases, we may be unable to remove your Personal Information or specific content (for instance, if it has been reposted by another user). If this situation arises, we will inform you of the reasons for our inability to fulfill your request.

Open ID Provider

You have the option to log in to certain Agape Sitters & Nannies Services using sign-in services such as Facebook Connect or an Open ID provider. These services verify your identity and allow you to share specific Personal Information with us, such as your name and email address, which can pre-fill our sign-up form. Some services, like Facebook Connect, also offer you the choice to publish information about your activities on our website to your profile page, thereby sharing it with others in your network.

Furthermore, when utilizing some of our mobile applications, we may provide you with the opportunity to inform your friends about our services by accessing the contacts in your Facebook or other social media account.

Testimonials, Ratings, and Reviews

If you choose to submit testimonials, ratings, or reviews to the Agape Sitters & Nannies Services, any Personal Information you include will be displayed within the Service. If you wish to have your testimonial removed, please contact us at nanny@agapenannyagency.com.

We also collaborate with third-party service providers to gather and present ratings and review content on our website. Personal Information included in the content collected by a third party for display will not be posted unless individual consent is provided.

Legal Disclosure

We reserve the right to disclose Personal Information in situations we believe to be necessary or appropriate under the following circumstances:

• To comply with laws, including those outside your country of residence, such as responding to a subpoena or similar legal process.

• When we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request, including requests from authorities outside your country of residence.

• To enforce our terms and conditions.

• To enable us to pursue available remedies or limit potential damage.

• In the event of a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice within the software and/or on our website about any change in ownership or use of your Personal Information, as well as any choices you may have regarding your Personal Information.

Links to Other Websites

This Privacy Policy does not cover the privacy practices, information handling, or other practices of third parties, including our Subscribers, and any third party operating any Third Party Offering, site, or other products and services used in connection with the Agape Sitters & Nannies Services. The inclusion of a link does not imply endorsement of the linked site or service by us or our affiliates.

Please note that we are not responsible for the collection, use, and disclosure policies and practices (including data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Agape Sitters & Nannies Services.

Data Retention

We will retain your Personal Information for as long as necessary to provide the relevant Agape Sitters & Nannies Services you use, unless a longer retention period is required or permitted by law.

Security of Your Information

The security of your Personal Information is of utmost importance to Agape Sitters & Nannies. We implement technical, administrative, and physical safeguards to protect against unauthorized access, loss, misuse, modification, destruction, and improper disclosure of our Agape Sitters & Nannies Services and associated data. However, please note that no data transmission or storage system can guarantee 100% security. If you have any concerns about the security of your interactions with us or if you suspect any compromise of your account, please contact us at nanny@agapenannyagency.com.

Use of Service by Minors

The Agape Sitters & Nannies Services are not intended for children under the age of thirteen (13), and we kindly request that they do not provide Personal Information through the Agape Sitters & Nannies Services.

Cross-Border Transfer

Agape Sitters & Nannies operates and controls the Agape Sitters & Nannies Services from the United States, and our intention is not to subject ourselves to the laws or jurisdiction of any state, country, or territory other than the United States. By using the Agape Sitters & Nannies Services, you consent to the transfer of your information to countries outside your country of residence, including the United States, where we have facilities or engage service providers. These countries may have different data protection rules than your own.

Sensitive Information

For your protection, we kindly request that you refrain from sending or disclosing any sensitive Personal Information (such as information related to race or ethnic origin, political opinions, religion or beliefs, biometrics or genetic characteristics, trade union membership, or criminal background) through the Agape Sitters & Nannies Services, unless explicitly requested.

EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield

Agape Sitters & Nannies participates in and adheres to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are committed to handling all personal data received from European Union (EU) member countries and Switzerland in accordance with the applicable Principles of each Privacy Shield Framework. To learn more about these frameworks and view our certification, you can visit the U.S. Department of Commerce's Privacy Shield List.

Agape Sitters & Nannies takes responsibility for the processing of personal data received under each Privacy Shield Framework and subsequently transferred to third parties acting as our agents. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the provisions related to onward transfer liability.

As a participant in the Privacy Shield Frameworks, Agape Sitters & Nannies is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain circumstances, we may be required to disclose personal data in response to lawful requests by public authorities, including national security or law enforcement requirements.

If you have any unresolved privacy or data use concerns that we haven't addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider free of charge at https://feedback-form.truste.com/watchdog/request.

Under specific conditions, as described on the Privacy Shield website, you may have the right to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Changes to This Privacy Policy

Agape Sitters & Nannies reserves the right to make changes to this Privacy Policy at our discretion. Any modifications we make will be effective upon posting a revised version of the Privacy Policy on our website, https://www.agapenannyagency.com. In the event of material changes to the Privacy Policy, we may also notify you through notice on the website, within the relevant Agape Sitters & Nannies Services, or via email. By continuing to use the Agape Sitters & Nannies Services after receiving notice of any changes, you indicate your acceptance of those changes. If you do not agree with the modifications, you should discontinue using the Agape Sitters & Nannies Services. It is your responsibility to review, understand, and agree to the most recent version of the Privacy Policy. The "Last Updated" date at the top of the Privacy Policy indicates the latest update.

Contact Us

If you have any questions or inquiries regarding this Privacy Policy, you can reach us by email at nanny@agapenannyagency.com.

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